Compliance i SOS International
Hos SOS International er kvalitet, informationssikkerhed, databeskyttelse og compliance nogle af de vigtigste parametre for vores forretnings succes. Dette fokus på compliance samt kvaliteten af vores ledelsessystem understreges af vores talrige akkrediteringer og certificeringer, herunder vores certificeringer i ISO27001 i informationssikkerhed, tilføjelsen ISO27701 (privatlivsbeskyttelse) og 9001 i kvalitetsledelse samt i ISO14001 vedr. miljøledelse i vores tekniske division.
SOS International er en af de få virksomheder med denne særlige kombination af ISO-certificeringer.
Vores fokus på beskyttelse af personoplysninger og informationssikkerhed understøttes af diverse politikker og interne retningslinjer med tilhørende tiltag og initiativer.
Eksempler på tiltag vedr. informationssikkerhed og certificeringen i ISO27001 og ISO27701 er adgangskontrol til systemer og bygninger, netværkssikkerhed, fortrolig behandling af personoplysninger osv.
Arbejdet med generel kvalitetsledelse og certificeringen i ISO9001 består bl.a. i procesoptimering af interne rutiner og risikostyring. Vores interne auditfunktion understøtter den løbende forbedring af kvalitetsarbejdet.
Bæredygtighed
I SOS International arbejder vi aktivt med at tage et samfundsansvar på tværs af miljømæssige, sociale og ledelsesmæssige forhold for at skabe en positiv effekt for både kunder, ansatte og samfundet omkring os.
Hvert år udarbejder vi en bæredygtighedsrapport, der - som er en del af ledelsens evaluering i SOS Internationals årsrapporter – sætter ord og tal på vores bæredygtighedsindsatser (på engelsk).
Hos SOS International er kvalitet, informationssikkerhed, databeskyttelse og compliance nogle af de vigtigste parametre for vores forretnings succes
Company Code of Conduct
To achieve our vision –
We want to be perceived as the most trusted assistance partner
– we must be committed to the highest ethical standards of business conduct.
Our Code of Conduct (the "Code") describes the compliance and ethical principles that guide our company, our employees and the interactions we have with our stakeholders. Our Code ensures that our values are reflected in our daily work and that we enhance the transparency of our activities for all stakeholder groups. Our Code reflects the business conduct that our customers will expect in the market that we operate in. It directs business practices as outlined by our corporate compliance programme and highlights potential areas of risk and conflict, prescribing guidelines of conduct for these areas.
In addition to this Code, SOS International will comply with all applicable laws, conventions and regulations.
The Code governs the business conduct of SOS International and every SOS International employee including the Directors Board, managers and each individual staff member (“employees”). When SOS International engages with outside business partners such as vendors or other service providers, they must adhere to this Code or a supplier code of conduct based on the principles of this Code.
All employees of SOS International are expected to adhere to and act according to the principles enclosed in this Code.
Non-compliance with this Code, company policies, laws, conventions and regulations and/or contractual obligations may not only have potential legal and regulatory consequences, but may also compromise SOS International's reputation. Unethical or illegal acts can never be justified. Violation of the Code may result in disciplinary actions and further employment law consequences, e.g. in the form of warning, employment termination or summary dismissal.
Compliance concerns and suspected violation of our Code can be reported to GroupGRC@sos.eu.
Inspired by the ten general principles contained in the UN Global Compact our Code includes principles regarding respect for the environment, anti-corruption and universally recognised principles on human rights, including labour rights.
HUMAN RIGHTS INCLUDING LABOUR RIGHTS
SOS International is committed to respect human rights as recognised by the applicable laws, conventions and labour standards. SOS International employees shall abstain from any involvement in breaching human rights and if relevant promote human rights when working in countries where respecting human rights is not self-evident. The following standards demand respect for all individuals and consideration of the interests of all of those affected by and involved in our business
In all of our operations we
- Condemn the use of forced labour and exploitative child labour
- Comply with applicable laws, conventions, agreements and generally used industry standards on compensation and working hours
- Respect employees' lawful freedom of association and the right to collective bargaining
- Provide equal opportunity for all employees and we do not discriminate at any level of the organisation on the basis of race, skin colour, gender, age, religion, beliefs, national, ethnic and/or social origin, disability, sexual orientation, political views or any other legally protected characteristic
- Pay workers a fair wage and uphold work hours and paid holiday leave according to national legislation and industry standards generally used
- Provide a safe and healthy work environment. All employees shall have actual influence in matters concerning Environment, Health and Safety (EHS) and we encourage our employees to actively contribute to the development of the EHS culture in SOS International
ENVIRONMENT
SOS International is committed to enhancing sustainable development and our employees are expected to support and act according to our environmental strategy.
In all our operations, we strive to improve SOS International's carbon footprint by, e.g.:
- Buying eco-friendly equipment and products
- Reducing waste and the use of water
- Limiting travel for the purpose of meetings and prioritising usage of video conferences
- Promoting to our business partners, where relevant, the importance of considering the environment
- Considering the environmental impacts of our services and where relevant communicating them to our customers and business partners
ANTI-CORRUPTION
SOS International will not tolerate any form of, and will not engage in any form of, corruption or bribery for the purpose of influencing decision making in violation of law.
We expect our employees to
- Comply with applicable laws, conventions and regulations relating to anti-corruption and refrain from engaging in any form of bribery, corruption or extortion
- Refrain from offering or receiving any gifts, donations or sponsorships in order to make the recipient buy SOS International’s product or services
- To ensure that courtesies offered or provided by SOS International employees, such as gifts or entertainment, are properly reflected on our books and records
- Observe neutrality with regard to political parties and candidates for public office. Neither the names nor the assets of SOS International shall be used to promote the interests of political parties or candidates
- Abstain from deliberate or inadvertent involvement in money laundering which may be a reason for serious penalties for everyone involved. All financial transactions and payments must be authorised and recorded
Donations and sponsorships
We do not make any direct or indirect donations to political organisations, parties or individual politicians. We may occasionally grant donations and sponsorships to support a good cause and promote the knowledge of SOS International. Sponsoring and donations must not be used to circumvent the rules of this Code. All sponsorships are granted in a transparent manner and in accordance with our sponsorship policy.
Conducting fair business practices and maintaining respectful customer relations is an essential part of the way we do business. We do not tolerate any dishonest behaviour and seek to always act with dignity and integrity.
CORRECT INFORMATION, ACCOUNTING AND REPORTING
We make decisions based on information recorded at every level of SOS International. We must record all information honestly and accurately. This includes, but is not limited to, expenses, revenues, case data and any other corporate information. All financial transactions and payments must be authorized and recorded.
SOS International business information will be communicated accurately and fully, both internally and externally. All accounting information must be correct, registered and reproduced in accordance with laws, conventions and regulations. Strict compliance with corporate accounting methods is required, as is cooperation with internal and external auditors.
Any intentional act that results in a material misstatement in financial statements will be treated as fraud.
FAIR COMPETITION
SOS International believes that customers and society as a whole benefit from fair, free and open markets. We do not make agreements with competitors to fix prices or otherwise restrain free trade.
CONFLICTS OF INTEREST
We have a responsibility to make decisions strictly on the basis of SOS International’s best interests. Business decisions and the provision of services may never be influenced by personal concerns and personal relations of our employees.
The key to addressing conflicts of interest is full disclosure. Employees have the responsibility to disclose any potential conflict of interest to SOS International.
USE OF SUBSTANCES
Use of illegal drugs, alcohol abuse and the misuse of legal drugs create serious health and safety risks in the workplace. The possession, sale or use of illegal drugs or being under the influence of such drugs, on company time or property, or at company-sponsored events, is prohibited. Similarly, impairment from alcohol when conducting company business is also prohibited. It is important that cases regarding drug and alcohol abuse be brought to management’s attention immediately.
COMMUNICATION
SOS International is committed to providing accurate and trustworthy information to the media and the public. To ensure consistent communication and compliance with SOS International’s policies, employees are prohibited from making statements to the media regarding or on behalf of SOS International unless in accordance with SOS International’s communication policy or approval has been granted by the manager of the communications department. If employees are contacted by the media they should kindly forward the request to the manager of the communications department.
CONFIDENTIALITY
Information is an important company asset which must be carefully protected. Handling sensitive information including company, customer and health information is part of our core business and all employees are obliged to keep sensitive information confidential.
- All employees are required to accept obligations of strict confidentiality during and after their employment with SOS International. This also includes substitutes, consultants, service personnel and visitors
- We take all reasonable precautions to ensure that we do not disclose confidential information, including confidential information belonging to our customers, to any third party without a valid business purpose and proper authorisation
- Employees shall protect SOS International’s intellectual property rights including trade secrets. Employees shall not unlawfully use or acquire trade secrets and other confidential and proprietary information of other companies
Information technology (IT) has become a strategic and competitive factor at SOS International while involving a large number of risks at the same time. This primarily includes impairment of data processing as a result of malicious programs (viruses), loss of data due to program errors or data disclosure and misuse (e.g. due to hackers). In order to ensure information security and proper safeguarding of personal data all employees shall adhere to our personal data policy and IT policies.
In terms of questions in regard to this Code please contact:
GroupGRC@sos.eu
SOS International
Nitivej 6
2000 Frederiksberg
Denmark
This document is valid, approved and requires full adherence from 1 May 2016.
Supplier Code of Conduct
SOS International is committed to economic, environmental and socially
sustainable development. This forms the basis of our approach to corporate social responsibility and our way of conducting our business with high integrity and ethical standards.
This Supplier Code of Conduct (the “Code”) is inspired by the ten general principles contained in the UN Global Compact. It includes respect for the environment, anti-corruption and universally recognised principles on human rights, including labour rights. SOS International wants to uphold this Code and the related instructions in a spirit of constructive dialogue and in partnership with our suppliers for the mutual benefit of both parties.
This Code governs the business relationship between SOS International and our suppliers regarding the themes corporate social responsibility and business ethics.
As a condition for doing business with SOS International, we require our suppliers to comply with the Code and its Appendices. In addition, suppliers shall ensure that their sub-contractors also comply with the provisions of the Code and its Appendices.
The provisions in this Code are minimum requirements to suppliers. In addition to meeting the minimum requirements in this Code, suppliers must comply with all applicable local laws and regulations. If there are differences between the provisions of the Code and applicable laws or regulations, suppliers shall adhere to the higher requirements.
The supplier shall at SOS International’s request provide sufficient information for SOS International to ensure that the supplier is compliant with the Code and
its Appendices. Such information may be disclosed to SOS International’s customers if relevant.
If this Code or its Appendices is not complied with, the supplier shall inform SOS International immediately and prepare an action plan to remedy the non-compliance.
SOS International reserves the right to consider any non-compliance by suppliers or sub-suppliers a material breach of the agreement between SOS International and the supplier.
Suppliers are expected to support the protection of internationally recognised human rights, including labour rights, as stated in the UN International Bill of Human Rights and the UN International Labour Organisation’s Declaration on Fundamental Principles and Rights at Work.
As a minimum, SOS International expects our suppliers to:
- Condemn the use of forced labour and exploitative child labour
- Comply with applicable laws, agreements and industry standards on compensation and working hours
- Respect employees’ lawful freedom of association and the right to collective bargaining
- Provide equal opportunity for all employees and not discriminate at any level of the organisation on the basis of ethnicity, gender, age, religious beliefs, social origin, disability, sexual orientation, gender identity or any other legally protected characteristic
- Provide a safe and healthy work environment
Suppliers must manage all significant potential and actual impacts on the environment and climate.
As a minimum, SOS International expects our suppliers to:
- Identify aspects of the supplier’s activities, products and services that have or may have significant impact on the environment
- Ensure legal compliance with applicable law or regulation relevant to the environmental impacts of the supplier’s activities, products and services
- Establish environmental objectives and targets relevant to the law and significant environmental affairs, and develop action plans to achieve the stated objectives and targets
- Ensure that activities related to the environment are conducted under specified conditions and continually monitored
- Ensure that any person performing tasks which have the potential to cause significant environmental impact is competent and has the proper education, training and experience to overcome the potential risk
SOS International will not tolerate any form of, and will not engage in any form of, corruption or bribery. Suppliers are required to work systematically and continually against corruption or other improper business practices.
As a minimum, SOS International requires our suppliers to:
- Comply with applicable laws and regulations relating to financial crimes, anti-corruption and refrain from engaging in any form of bribery, corruption or extortion
- Abstain from deliberate or inadvertent involvement in money laundering
- Establish and have in place adequate policies and processes to counter corrupt practices
- Refrain from offering disproportionate donations, funding, excessive gifts and extravagant entertainment and similar improper advantages to government officials, SOS International employees, agents, representatives of other business partners etc. Courtesies must be properly reflected as such in the supplier’s books or records
- Generally refrain from offering, promising or making facilitation payments
- Refrain from using the name or assets of SOS International to promote the interests of political parties or candidates
- Avoid conflict of interests and always make decisions without regard to personal concerns that could impair, or be perceived to impair, the supplier’s business judgement. Disclose conflict of interests if they occur
Suppliers are expected to adopt fair and respectful business practices towards all of its business relations.
As a minimum, SOS International expects our suppliers to:
- Provide and record all information honestly and accurately, including but not limited to expenses, revenues, data and any other corporate information. Compliance with applicable accounting methods is required, as is cooperation with internal and external auditors
- Safeguard any confidential information and personal data. Respect and protect the individual’s right to privacy by adhering to the agreement with SOS International and the Code of Conduct for the processing of Personal Data (for instructions, please see Appendix 1)
- Abstain from fixing prices or otherwise restraining trade
- Refrain from using illegal drugs, abuse alcohol or misuse legal drugs when conducting business with or on behalf of SOS International
- Make no public statements on behalf of SOS International. Always forward any requests from the media regarding SOS International to our Communications Department
Questions and observations including required reporting relating to this Code shall be directed to SOS International at:
Compliance@sos.eu
SOS International
Nitivej 6
2000 Frederiksberg
Denmark
Miljøpolitik
Mobility Division: Formålet med og anvendelsen af denne politik er at sikre, at SOS International løbende forbedrer kvaliteten af virksomhedens miljøledelsessystem og overordnede miljøpræstationer for SOS Internationals Mobility Division. Omfanget af miljøledelsessystemet omfatter derfor alle aktiviteter og interessenter (interne såvel som eksterne) i relation til SOS Internationals vejhjælpstjenester.
Vejhjælp over telefonen sparer tid og CO2
På vores nordiske vagtcentraler kan vi guide og vejlede bilejere over telefonen, for eksempel hvis en advarselslampe lyser eller ratlåsen har sat sig fast. Med vejhjælp via telefonen bidrager vi til en tidsbesparende og nem kunderejse, da bilejeren kan fortsætte turen i egen bil.
Vejhjælp over telefonen gavner også miljøet, og vi undgår CO2 udledning, når vi ikke sender en vogn ud. Med vejhjælp over telefon sparede vi i 2021 ligeså meget CO2 som udledningen fra en typisk vejhjælpsbil, der kører jorden rundt mere end 51 gange.
Whistleblowing-ordning
Vores formål er at hjælpe mennesker i kritiske situationer. SOS Internationals krav til tillid, sikkerhed og ærlighed er ikke til diskussion. Vi er proaktive, når det gælder håndtering af rettigheder og lovgivning.
Hvis der er opstået noget, der strider imod vores forpligtelser, beder vi dig om at indberette det enten via vores sædvanlige kommunikationskanaler eller via vores whistleblowing-ordning. For whistleblowing-ordningen henvises du til en platform udenfor SOS International for at sikre fuld fortrolighed.
Dataetik i SOS International
SOS International er forpligtet til at håndtere data på en etisk måde for at sikre, at individer og forretningsforbindelser ikke skades, og for at sensitiv information holdes fortroligt.
SOS International tager ansvar for at håndtere data på en seriøs måde, både persondata såvel som anden forretningsrelevant information, herunder aggregerede og statistiske data.
Vores politik for dataetik er en videreførelse af vores fokus på beskyttelse af persondata og informationssikkerhed, hvilket allerede er understreget af vores ISO-certificeringer, politikker og interne instrukser med tilhørende handlinger og initiativer.
Cookieerklæring
SOS International og SOS Dansk Autohjælp indsamler oplysninger om dit besøg på vores hjemmeside og den aktivitet, der er forbundet med dette.
Hjemmesiden ejes og administreres at SOS International og SOS Dansk Autohjælp.
SOS International A/S
Arne Jacobsens Allé 7, 2300 København S, Danmark
Email: sos@sos.eu
Telefon: +45 7010 5055
CVR-nummer: 17013718
SOS International DK A/S
Olof Palmes Alle 18, 8200 Aarhus N
Email: aarhus@sos.eu
Telefon: + 45 7010 8092
CVR-nummer: 17738739
Cookies er små tekstfiler, som hjemmesider placerer på besøgendes computere og mobilenheder, når de besøger disse hjemmesider.
Disse filer læses derefter af hjemmesiden, hver gang du vender tilbage til hjemmesiden.
Disse tekstfiler gør det muligt for en hjemmeside at huske din enhed og hvordan du interagerede med hjemmesiden, hvilket er nyttigt til en række forskellige formål.
Vi bruger cookies til at tilpasse og personalisere vores indhold og annoncer og til at analysere vores trafik. Vi deler også oplysninger om din brug af vores hjemmeside med vores partnere indenfor reklame, analyse og sociale medier. Vores partnere kan kombinere disse data med andre oplysninger, som du har givet dem, eller som de har indsamlet fra din brug af deres tjenester.
SOS International kan gemme cookies på din enhed, hvis de er strengt nødvendige for at sikre leveringen af den service, du udtrykkeligt har anmodet om at bruge. For alle andre typer cookies skal vi bede om dit samtykke.
Du kan når som helst ændre eller trække dit samtykke i cookieerklæringen tilbage. Klik på det røde cookie-ikon i nederste venstre hjørne for at ændre eller trække dit samtykke tilbage.
For yderligere information om SOS International, hvordan du kontakter os og hvordan vi behandler personlige data, se vores persondatapolitik.
En cookie kan altid slettes eller ændres.
Dette gøres ved at klikke på det røde cookie-ikon i nederste venstre hjørne for at ændre eller slette ændringen af cookies.
De eneste cookies, der ikke kan slettes, er de cookies, der er nødvendige for, at SOS International kan sikre levering af tjenester på SOS Internationals hjemmeside. Disse kaldes “Nødvendige” cookies.
For at se en beskrivelse af alle de cookies, som SOS International kan bruge og hvilke formål de tjener, skal du klikke på det røde cookie-ikon i nederste venstre hjørne og vælge "Vis detaljer".
Hvis du har kommentarer eller spørgsmål til SOS Internationals cookieerklæring eller SOS Internationals brug af cookies, så kontakt venligst SOS International via e-mail.
Politik for behandling af personoplysninger
SOS International arbejder konsekvent med at sikre beskyttelsen af dine personoplysninger. Vi arbejder bl.a. med at sikre, at du er fuldt informeret om og indforstået med, hvordan vi behandler dine personoplysninger. I denne privatlivspolitik kan du læse mere om, hvilke personoplysninger vi typisk indsamler i en sag og, hvad vi bruger dem til.
Personoplysninger hos SOS International bliver behandlet i overensstemmelse med kravene i persondatalovgivningen. SOS International er i nogle tilfælde dataansvarlig og i andre tilfælde databehandler på vegne af vores kunder, som ofte er forsikringsselskaber. I begge tilfælde overholder vi lovgivningens krav.
Om optagelse af telefonsamtaler
På nogle af SOS Internationals telefonlinjer optages telefonsamtaler. Hvis du ringer til én af disse telefonlinjer, vil du blive orienteret om optagelsen, inden den startes.
SOS behandler mange typer af persondata til forskellige formål og har derfor forskellige privatlivspolitikker, hvis indhold hænger sammen med den service, som SOS har ydet dig, eller din relation til SOS.
I kasserne nedenfor kan du finde links til de respektive privatlivspolitikker. Har du været i kontakt med en del af SOS International, hvor samtaler på visse telefonlinjer optages, vil privatlivspolitikken indeholde et særskilt afsnit med information om telefonoptagelserne, herunder til hvilket formål de optages, retsgrundlaget for optagelsen, hvor længe de opbevares, dine rettigheder knyttet til optagelserne m.v.
Hvis du ikke ønsker, at samtalen bliver brugt i uddannelsesøjemed, skal du gøre opmærksom på det, så vil samtalen ikke blive brugt til dette formål. Herunder kan du kontakte den afdeling du har været i kontakt med og oplyse, at du ikke ønsker samtalen anvendt i uddannelsesøjemed:
SOS International indsamler og behandler en række oplysninger om dig, når vi behandler dine sager og henvendelser. Formålet med behandlingen af oplysninger om dig er at yde assistance til dig under din rejseforsikring i forbindelse med medicinsk
behandling i udlandet, hjemtransport mv.
Behandling af personoplysninger i SOS International (Travelcare)
Telefonsamtaler
Hvis du ikke ønsker, at samtalen bliver brugt i uddannelsesøjemed, skal du gøre opmærksom på det, så vil samtalen ikke blive brugt til dette formål. Du kan sende os en mail til quality@sos.eu.
SOS International indsamler og behandler en række oplysninger om dig, når vi behandler dine sager og henvendelser. Formålet med behandlingen af oplysninger om dig er at yde vejhjælpsassistance til dig under din vejhjælpsaftale.
Behandling af personoplysninger i SOS International (Rødt Kort)
SOS Dansk Autohjælp
Behandling af personoplysninger i SOS Dansk Autohjælp
Telefonsamtaler
Hvis du ikke ønsker, at samtalen bliver brugt i uddannelsesøjemed, skal du gøre opmærksom på det, så vil samtalen ikke blive brugt til dette formål. Du kan sende os en mail til kvalitet@sos.eu.
SOS International indsamler og behandler en række oplysninger om dig, når vi behandler dine sager og henvendelser. Formålet med behandlingen af oplysninger om dig er at levere rådgivning og/eller sundhedsydelser til dig under din sundhedsordning.
Behandling af personoplysninger i SOS International (Healthcare)
SOS International indsamler og behandler personoplysninger om dig, når du er kunde/leverandør hos os, hvis du på anden måde, har været i kontakt med SOS eller har besøgt nogle af vores lokationer.
Formålet med behandlingen af personoplysninger om dig er b.la. at kunne håndtere vores fælles interesser, opretholde et godt samarbejde og for at sikre den fysiske sikkerhed på SOS’ lokationer.
Privacy notification – SOS International (Customers, Suppliers and other)
(på engelsk).