SOS International is Nordic market leader within roadside assistance

As a reliable outsourcing partner, we provide comprehensive roadside assistance and customer services to our customers within the insurance and car industry.

Our white label services are customised to the specific needs of the customer and we offer the optimal balance between innovative digital solutions and the personal touch. 

We offer operational scalability and 24/7 availability and a comprehensive national and international network.

SOS International is Nordic market leader within roadside assistance and our roadside assistance services cover the entire Nordic region and Europe, all kinds of assistance and every type of vehicle.

How we add value to businesses

As a trusted partner to the insurance and mobility industry, we secure the value chain and help people on behalf of our customers.

We deliver tailored services within proactive, preventive and acute assistance as well as high-quality customer services. The strength in our partnerships is to build the service and requisites together with our customers.

We are ISO-certified in 9001, 14001 and 27001. Quality, information security, data protection and compliance comprise some of the most important parameters for the success of our business. Read about our environmental policies here 

In all our operations, we secure transparency, high quality and end-user focus through:

  • Customer orientation
  • Partnerships
  • Insights and business intelligence
  • Sustainability

Our services

Customer service and 24/7 alarm centre services

We offer various customer services to the insurance and car industry. Our customer services are centered around our dynamic, experienced and scalable 24/7 alarm centre setup which enables full customer services related to dispatching, call center services, customer service management outside office hours and much more.

Our employees are educated within insurance, customer service and alarm centre services and able to help our customers’ customers in a fast and professional way.

We offer
• Full customer services
• 24/7 scalable call center setup
• Extended availability outside office hours
• Real time case registration in our customers’ systems and handling followed by immediate support or dispatching
• Contact to law enforcement agencies

Claims handling

By leaving the handling of your insurance claims to SOS International, you experience a single point-of-contact and digitally handled reimbursement. You also experience a cheaper and more cost-reducing solution.

SOS International has extended experience within cost control, insurance related claims handling as well as claims handling related to roadside assistance.

We offer
• Claims advise, for example in relation to terms and conditions
• Claims registration and administration in own or customers’ systems
• Extended availability (outside office hours)
• Cost control, invoice collection and controlling, paying suppliers
• Administration

 



National roadside assistance and towing network

SOS International is a market leader within roadside assistance and we deliver roadside assistance services on behalf of insurance and car industry customers.

SOS International offers the strongest nationwide towing network in the Nordic region with experienced operators. Add to that a comprehensive coverage on all Nordic markets to the benefit of our customers in the insurance and car industry. Our network department continuously educates and updates the network on latest mobility trends and technical developments. 

We provide roadside assistance services for all types of vehicles round the clock, 365 days a year. In the case of a vehicle breakdown, SOS International provides all elements related to the roadside assistance.

We offer
• Local 24/7 alarm centre
• Dedicated number
• Telephone support for technical issues
• Repair on spot or towing to a preferred garage or service partner
• Handling of all insurance issues and law enforcement agencies
• Immediate support when it comes to lost keys, local transport, accommodation, cash advance
• Booking of onward journey and replacement vehicles
• Repatriation of passengers and vehicles
• Follow my truck

About our 24/7 roadside assistance network

• 24/7 towing network
• Towing of vehicles
• Repair on spot
• Transport and storage
• Predicting diagnoses and phone fix
Fraud investigation
• Environmentally friendly towing
• Competent and educated roadside assistance workers - for example in safe handling of electrical vehicles
Follow my truck 

Read more about out network here

SOS Dansk Autohjælp

In Denmark, SOS International provides roadside assistance services through its subsidiary SOS Dansk Autohjælp for all types of vehicles around the clock, 365 days a year. 

Go to website

SOS Hinaus

In Finland, SOS Hinaus delivers nationwide towing and roadside assistance services.

SOS Hinaus is the largest network of towing stations in Finland and represents an unparalleled and comprehensive service which accommodates the demands from our customers.


Go to website

SOS International veihjelp

Since September 2014, SOS International and NAF (Norges Automobil Forbund) has delivered roadside assistance services to Norwegian motorists in a joint company.

SOS International veihjelp is a nationwide provider of roadside assistance services.

https://www.sosveihjelp.no/

SOS International vägassistans

Distressed Swedish vehicle owners have access to quick roadside assistance provided by SOS International.

By contacting the SOS International alarm centre, customers have 24/7 access to professional advice when their vehicle has broken down - regardless of whether they are insured or not.

Go to website

International roadside assistance

We corporate with a range of qualified partners within roadside assistance. Through our experienced and comprehensive network, our roadside assistance services cover the entire Nordic region and Europe, and we offer international roadside assistance services to Nordic car travellers on behalf of Nordic insurance companies and the car industry.

In the case of a vehicle breakdown abroad, SOS International provides all elements related to the roadside assistance abroad. We provide the roadside assistance services for all types of vehicles round the clock, 365 days a year.

We offer
• 24/7 alarm centre
• Alarm centre personnel with international roadside assistance experience
• International roadside assistance network
• Repair on spot or towing to a preferred garage or service partner
• Telephone support for technical issues
• Handling of all insurance issues and law enforcement agencies
• Immediate support when it comes to lost keys, local transport, accommodation, cash advance
• Booking of onward journey and replacement vehicles
• Repatriation of passengers and vehicles
• Transport of damaged vehicles

Telematics call center

SOS International has extended experience in supporting the car industry services within telematics. At our alarm centre, we can handle e-call, b-call and i-call and we balance the personal and digital assistance through modern IT systems and integration possibilities as well as dedicated and trained staff who respond and support and if necessary forward emergency requests to for example 112. 

Connecting to the car and utilizing the car data we can call the car, connect to the driver, read out technical data, and if necessary request ambulance or other aid helping the driver in the stressful situation.

SOS International are taking firm strategic actions to prepare and enable our national call centers to be the preferred 3rd party service provider of e-Call. 

We offer
• Advanced IT systems and integration opportunities
• Prioritised telephone lines
• Educated and empathetic staff
• Knowledge on the use of car data

SOS International provides comprehensive roadside assistance services for all types of vehicles – home or abroad – round the clock, 365 days a year.

Would you like to know more?

Do you need help selecting the best roadside assistance provider? Or are you looking for a partner solve a customer service challenge within your company?

Do not hesitate and contact us for more information.

Contact us

For business opportunities or partnerships, please contact

Jan Bøjstrup Christensen
Commercial Director, Mobility Division Denmark
Tel Jan.Christensen@sos.eu
Vikrant Mali
Commercial Director, Mobility Division Sweden
Tel +46 704614902
Richard Waitz
Commercial Director, Mobility Division Norway
Tel +4791616115
Paavo Reinikainen
Director, Mobility Division, Finland
Tel +35 85030 18651

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