SOS International enhances its collaboration with ICA Försäkringar
SOS International is now the exclusive partner of the Swedish insurance company ICA Försäkringar within alarm centre services and the provision of roadside assistance. On 1 July 2021, the parties renewed their agreement which extends and strengthens their collaboration.
- We have had a mutual desire to enhance our collaboration and the agreement, which we have now entered, paves the way for that, says Anders Jansson, Sales Manager at SOS International in Stockholm.
ICA Försäkring is the fastest growing player in motor insurance in Sweden whereas SOS International has provided roadside assistance and alarm centre services to the motor and insurance industry since 1995. As the collaboration now becomes exclusive, ICA Försäkringar and SOS International can form a stronger foundation when meeting the customer at a vehicle breakdown.
SOS International handles the entire process from the customer informs about the breakdown, until the car is at the workshop, the customer is safe at home, and the invoice for the salvage operation has been paid.
- Today’s policyholders make new and higher demands. This enhanced collaboration provides a better opportunity to meet their expectations, says Anders Jansson.
The new agreement takes its starting point in traditional roadside assistance but includes several new services that will be added over time. These include services such as digital booking, a flow whose entire progress can be followed by the customer, and services which can significantly shorten lead times for claims assessment and claims settlement.