Latest news from SOS International

Thailand is a popular destination for Nordic travellers, and every year, SOS International's alarm centre experiences a significant increase in the number of cases from Thailand from December to March.

Video consultations are to contribute to increasing the accessibility and flexibility for individuals in need of psychological counselling.

Today, the insurance industry anticipates that 5-10%* of the insurance claims made constitute some kind of fraud and, in the case of claims relating to motor damage, may include arranged accidents or theft, wrong location of the accident or wrong sequence of events. Many of these scams start already when the call to order a service from SOS International is placed and this is when the first step towards detecting a fraud may be taken.

Distressed Swedish vehicle owners are now given access to quick roadside assistance provided by SOS International. By contacting the SOS International alarm centre, customers have 24/7 access to professional advice when their vehicle has broken down.

Roadside is SOS International’s second largest business area with an annual revenue of DKK 1,112 million. 2018 counts for 1.8 million calls to our roadside assistance alarm centres in Denmark, Sweden, Norway and Finland. Roadside assistance is characterised by considerable seasonal fluctuations, but traditionally the summer and winter months are the busiest months and 2018 was no exception.

In 2018, SOS International relaunched its healthcare business area with the establishment of a new Healthcare Division. Based on an assessment of great growth potential, SOS International decided to create this separate business area as an individual growth case.

The medical and travel assistance business area is SOS International’s largest business area with an annual revenue of DKK 1,874 million, and 2018 was a busy and productive year with more than 210,000 cases in total and almost 126,000 acute cases from Nordic travellers handled by the alarm centre. This represents an increase of close to 14 percent compared to the previous year.

In SOS International, we are committed to sharing our knowledge on responsible business practices and we are keen on continuing our positive development.

What type of society are we expected to service in the future? What are the needs of future customers and end-users and how do they think and act? These questions are the core of our Connected 2020 strategy and they have been the point of orientation in our work during 2018.

The plan is that Britain will leave the EU on 29 March 2019 and negotiations are ongoing between Britain and the other EU member states on an agreement for future collaboration.