Latest news from SOS International

In the last few months, COVID-19 has affected our ways of living and it has affected industries and companies worldwide, not least SOS International.

While nations globally closed down in March like falling dominoes, medical escort Charlotte Bach Grønlund, a trained nurse, went to Cairo to help repatriate a Danish woman with a fractured femur.

Søren Kofoed Weeke had just completed his first 100 days as the CIO of SOS International when a pandemic turned all common work routines upside down and made extreme demands on the person in charge of IT.

According to new figures from the Swedish organisation Larmtjänst, the number of attempted insurance frauds has increased between 2018 and 2019. However, the industry is also getting better at investigating and reporting suspected frauds to the police.

Due to COVID-19, it is particularly important that certain deliveries arrive on time. Demand for healthcare materials and food, for example, requires logistics that works.

SOS International’s business area Mobility had an annual revenue of DKK 1,018 million. 2019 counts for 1.75 million calls to our roadside assistance alarm centres in Denmark, Sweden, Norway and Finland.

SOS International’s business area Healthcare had an annual revenue of DKK 76 million and in 2019, SOS International handled 30,280 cases related to healthcare services.

SOS International is Nordic market leader within medical and travel assistance and the Travelcare division had an annual revenue of DKK 1,737 million. In 2019, more than 180,000 cases were handled within this division, including pre-departure services, acute cases from Nordic travellers handled by the alarm centre as well as claims handling.

As for the past years, the assistance industry was – also in 2019 - characterised by a strong competition as well as increased customer demands in terms of price, user experience, digital services and compliance. Despite these circumstances, SOS International has grown its overall Nordic market share within the market for outsourcing of assistance service, and add to this, a concurrent high level of customer and end-user satisfaction.

Sustainable and responsible business practice has been a part of our business conduct for several years. In 2017, SOS International joined the UN Global Compact, hereby committing to report our progress on implementing the 10 principles in our strategy and operations.