Mobility

SOS International is the Nordic market leader in roadside assistance.

Whether it’s a flat tire or a major accident, we take care of your customers safely and reliably. As a quality-conscious and trusted outsourcing partner, SOS International delivers comprehensive roadside assistance and customer services to clients within the insurance and automotive industries.

We tailor our customized white label services to match our customers’ specific needs, values, and profiles.

At SOS International, we focus on achieving the right balance between innovative digital solutions and personal service.

Our 24/7 alarm center and roadside assistance network are staffed by skilled employees, and through our dynamic and scalable setup, we adapt staffing, processes, and procedures to meet your needs.

We have been providing assistance since 1961 and are the Nordic market leader in roadside assistance. Our services cover all of the Nordics and Europe, all types of assistance, and all types of vehicles.

Customer service and 24/7 alarm center

With a dynamic organization and many years of experience, we support our customers with a wide range of customer services. Our services are centered around our scalable 24/7 alarm center, enabling solutions such as dispatching assistance, customer contact center support, after-hours customer service management, and much more.

Our employees are trained in both insurance and customer service, ensuring fast and professional support for your customers.

We offer:

Various types of customer service solutions
A scalable 24/7 alarm center
Emergency assistance around the clock
Extended availability outside regular office hours
Real-time case registration and handling
Contact with law enforcement authorities

National roadside assistance

SOS International is a market leader within roadside assistance and we deliver roadside assistance services on behalf of insurance and car industry customers.

SOS International offers the strongest nationwide towing network in the Nordic region with experienced operators. Add to that a comprehensive coverage on all Nordic markets to the benefit of our customers in the insurance and car industry. Our network department continuously educates and updates the network on latest mobility trends and technical developments.

We provide roadside assistance services for all types of vehicles round the clock, 365 days a year. In the case of a vehicle breakdown, SOS International provides all elements related to the roadside assistance.

We offer:

Local 24/7 alarm center
Dedicated phone numbers
On-the-spot repair or towing to a preferred workshop or service partner
Phone support for technical issues
Handling of all insurance matters and law enforcement authorities
Immediate support for cases such as lost keys or local transport
Assistance for continuing the journey or a replacement vehicle
Repatriation of passengers and vehicles
Follow My Truck – track the roadside assistance vehicle in real time

International roadside assistance

A breakdown abroad can put the customer relationship to the test. SOS International is one of the leading assistance organizations in the Nordics and the market leader in roadside assistance. Our services cover the entire Nordic region and Europe through an extensive international network, and on behalf of Nordic insurance companies and the automotive industry, we provide international roadside assistance to Danish and Nordic motorists.

In the event of a breakdown abroad, SOS International delivers roadside services for all types of vehicles, around the clock, 365 days a year. At our alarm center, our employees have the knowledge and expertise required for international roadside assistance.

We have established partnerships with the most qualified providers across Europe to ensure that your customers traveling or vacationing by car abroad get the help they need, when they need it.

In Denmark, we provide international roadside assistance on behalf of the Red Card scheme. If a car owner has comprehensive insurance with one of the Danish insurance companies that are members of the Red Card scheme, they are entitled to roadside assistance abroad.

Nordics

In Sweden, Norway, and Finland, SOS International is present through local roadside assistance companies.

SOS Hinaus Finland

SOS Veihjelp Norge

SOS International Bärgning Sverige

SOS Dansk Autohjælp

Telematics call center

SOS International has extended experience in supporting the car industry services within telematics. At our alarm centre, we can handle e-call, b-call and i-call and we balance the personal and digital assistance through modern IT systems and integration possibilities as well as dedicated and trained staff who respond and support and if necessary forward emergency requests to for example 112.

Connecting to the car and utilizing the car data we can call the car, connect to the driver, read out technical data, and if necessary request ambulance or other aid helping the driver in the stressful situation.

SOS International are taking firm strategic actions to prepare and enable our national call centers to be the preferred 3^rd party service provider of e-Call.

We offer:

Advanced IT systems and integration opportunities
Prioritised telephone lines
Educated and empathetic staff
Knowledge on the use of car data

to kvinder på alarmcentral foran computere peger på skærm

Claims handling

SOS International has extensive experience in handling insurance-related claims as well as administering roadside assistance cases.

By outsourcing your claims handling to SOS International, our customers benefit from a single point of contact, digitally managed reimbursements, and a cost-efficient solution. With SOS International managing your claims, your company can meet customer expectations for availability.

We offer:

Registration and administration of claims
Extended availability outside office hours
Cost control, invoice processing and verification, supplier payments
Administration

pige der smiler ved et bord. Mand i baggrunden.

This is how we support your business

SOS International is your partner when the unexpected occurs. As a provider to the insurance and mobility industries, we safeguard the value chain and assist people on behalf of our customers. The strength of our collaboration lies in building white-label solutions that deliver the optimal customer experience.

We provide tailored services within proactive, preventive, and emergency assistance, as well as high-quality customer service. We ensure transparency, quality, and end-user focus in all our services through:

Customer focus
Partnerships
Insights and business intelligence
Sustainability

At SOS International, quality, information security, data protection, and compliance are some of the most important parameters for our business success.

For business opportunities or partnerships