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Travelcare

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Travel and medical assistance – around the clock, worldwide

We assist Nordic travelers all over the world through our 24/7 alarm center, staffed with experienced specialists in travel and medical assistance.

Travel and medical assistance is one of SOS International’s core services, and we act as a reliable outsourcing partner for insurance companies and other industry players.

We offer comprehensive assistance before, during, and after the journey — whether for leisure or business. Our solutions include:

  • White label services, tailored to each customer’s brand and needs
  • Digital claims handling and reimbursement, integrated with the customer’s systems
  • Personal and attentive support when the situation requires it
  • A global network of medical facilities and partners, ready to assist around the clock

At SOS International, we ensure the right balance between innovative digital solutions and human expertise — for a safe and efficient customer experience.

We are a partner to a wide range of insurance companies.

Our services

Support

Our services:

  • 24/7 alarm centre
  • Travel assistance
  • Medical assistance
  • Claims handling
  • Pre-departure services
  • Expatriate services
  • Security services (Duty of Care)
  • Crisis handling
SOS Ikoner MASTER Network

Our network:

  • Global medical network
  • Partner offices in high volume areas
  • 14000 suppliers globally
  • 1400 preferred providers
SOS Ikoner MASTER Trusted Partners (1)

Our customers:

  • Insurance companies
  • Public authorities
  • Companies
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Travel Assistance

Illness or accidents during travel can create great uncertainty for the traveler — and disrupt both holidays and business trips.

On behalf of our customers, we provide professional and compassionate travel assistance around the clock. Our alarm centers are staffed with experienced personnel who ensure fast and effective help — no matter where in the world the traveler is located.

We offer, among other things:

  • Guidance and referral to recommended hospitals and clinics
  • Coordination of treatment and hospitalization
  • Medical evacuation or repatriation in case of serious illness or injury
  • Close contact with both the insurance company and relatives
  • Follow-up and documentation throughout the entire process

We act on behalf of our customers to ensure that the insured receives the best possible assistance — quickly, safely, and professionally.

to kvinder på alarmcentral foran computere peger på skærm

Claims Handling

SOS International ensures efficient claims handling and a positive customer experience on behalf of a wide range of insurance companies, making sure their customers receive fast, competent, and reliable help — before, during, and after their journey.

Our experienced teams and 24/7 alarm center are ready to assist with:

  • Emergency assistance in case of illness, injury, or other travel emergencies
  • Assessment and processing of claims in accordance with applicable insurance terms
  • Coordination of medical care, hospital admissions, and repatriations
  • Handling of delayed baggage, cancellations, and interrupted trips
  • Communication and follow-up with both the insured and the insurance company

By letting SOS International manage your insurance claims, your customers benefit from having only one point of contact — from the first call to final reimbursement. We ensure that case handling is seamless, efficient, and that reimbursements are managed electronically and smoothly.

At the same time, you get a cost-effective and scalable solution, where quality and customer experience go hand in hand.

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Safe departure with a medical pre-assessment

Before departure, SOS International offers a medical pre-assessment of the insured to clarify whether the planned travel activity is covered under the applicable insurance terms.

The assessment is carried out by healthcare professionals and is based on an individual medical review of the insured’s health condition. The purpose is to identify any risks or circumstances that may affect coverage during the trip.

This provides peace of mind and minimizes the risk of uncertainty regarding coverage and reimbursement in the event of accidents, cancellations, or the need for treatment during the stay.

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Expatriate services

Our services for expatriates meet the requirements of organizations whose employees live and work abroad for extended periods.

SOS International provides the necessary service and assistance that enable companies to ensure their employees can work effectively — while feeling safe and well supported in their daily lives.

We offer, among other things:

  • Ongoing medical advice and assistance
  • Coordination of treatment in the local area
  • Evacuation and crisis preparedness
  • Support for both employees and their families
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Crisis, Risk & Security – Emergency personal assistance in crisis situations

SOS International’s Crisis, Risk & Security services are designed to help companies prepare for, plan, and manage situations where employees require emergency personal assistance due to a crisis or critical incident — both domestically and abroad.

We provide support ranging from risk assessments and preventive advice to rapid mobilization and operational response when an incident occurs. This may include natural disasters, political unrest, violent events, medical emergencies, or personal crises that demand immediate action and specialized support.

Crisis, Risk & Security

For business opportunities or partnerships

Contact us

Julie Haagen Mathiassen
Travelcare

Julie Haagen Mathiassen

Nordic Commercial Director, Commercial Nordic Travelcare

E-mail: Julie.Mathiassen@sos.eu