Should a crisis or incident occur, SOS International provides the assistance and coordination to help the employee on site: Crisis Management Response Security evacuation Next of Kin Response Acute Security Advise

Crisis, Risk & Security

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Assistance for companies with operations in Denmark and abroad, expatriates, and business travelers

SOS International’s Crisis, Risk & Security services are designed to help companies prepare for, plan, and take care of employees who require personal assistance due to a crisis or security situation.

The world is changing, and countries or destinations that were once considered safe may no longer be so. As a result, many companies are potentially exposed to increased security risks and threats when operating abroad — but also domestically.

This rising risk level places greater demands on integrated medical and security assistance. However, managing security risks is often complex and demanding, and it is important that all companies take responsibility for their Duty of Care programs. This means addressing ethical, moral, and legal obligations to protect employees, the company, and its people if a crisis or security incident occurs.

The goal is to ensure that employees are protected, safe, and well-informed — and able to return to work quickly and securely.

Duty of Care

Duty of Care — or omsorgspligt in Danish — describes an employer’s legal, ethical, or moral responsibility and obligation to safeguard the safety and well-being, both physical and mental, of their employees and their family members when they are working for the company, for example when posted abroad or on business trips.

At SOS International, we help employers protect their employees immediately and anywhere in the world — every day, 24/7, all year round.

We provide support in cases such as:

Isolated local incidents, e.g. a hotel fire
Outbreaks of major conflicts, e.g. political unrest or terrorist attacks
Natural disasters and catastrophes, e.g. earthquakes
Evacuations, both medical and security-related

Which Crisis, Risk & Security services does SOS International offer?

SOS International acts as a single point of contact and provides tailored solutions that give you as an employer quick access to a range of Crisis, Risk & Security assistance services — before, during, and after a crisis or security situation. In this way, you can meet your Duty of Care obligations and take the best possible care of your employees.

Our assistance services include:

Strategic and operational planning
Preventive tools, training, and exercises
On-site assistance during an incident
Access to review plans and procedures
Debriefing and other post-crisis tools

In which situations can we help?

Before an incident

SOS International helps the company identify possible risks and outline crisis response structures, roles and guidelines on a strategic, tactic and operational level:

Company Security Policy
Crisis Management Plan
World wise risk portal
Security advise

With help from a worldwide network and experienced experts, SOS International analyses, evaluates and provides reports on the general medical and security situation, including details on hospitals, clinics, evacuation plans etc.:

Country reports
Risk assessment
Security audit
Site survey

SOS International offers training and courses that prepare all levels of the organisation for travel activities in both low-, medium- and high-risk countries:

Travel Security Awareness Training (TSAT)
Crisis Management Training
Rehearsals and Exercises
Setting up a Crisis Management Team and Crisis Management Response
Next of Kin Response

During an incident

Should a crisis or incident occur, SOS International provides the assistance and coordination to help the employee on site:

Crisis Management Response
Security evacuation
Next of Kin Response
Acute Security Advise

After an incident

After an incident, SOS International assists in debriefing employees, reviews the organisational security set-up and procedures in order to update these with lessons learned and valuable add-ons:

Review of Plans and Procedures
Debriefing

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Why choose SOS International as your Crisis, Risk & Security service partner?

Assistance 24/7/365 – before, during and after a crisis situation
Scandinavian language and cultural competencies at the alarm centre
Assistance coordinators with language skills spanning more than 37 languages
A large international network of suppliers
Information portal and a high level of digital integration with customers
ISO compliant processes or similar quality standards.
Procedures ensuring confidential handling of personal data
Supplier selection according to the SOS International Supplier Code of Conduct based on the ten principles for human rights, labour, anti-corruption and environment in the UN Global Compact
White label solutions

Travel Security Portal & App

Medical and Security Information Portal

Companies will get access to a Medical and Security Information Portal with individual user log-in.

The portal gives relevant information on both medical and security issues including preferred hospitals, clinics etc. from SOS International’s Providers database.

For business opportunities or partnership

Contact us

Travelcare

Julie Haagen Mathiassen

Nordic Commercial Director, Commercial Nordic Travelcare

E-mail: Julie.Mathiassen@sos.eu