Reimbursement of Travel Expenses
Have you had expenses related to an incident during your trip?
If you have paid expenses that are covered by your travel insurance in connection with illness or injury during your trip, you can apply for reimbursement here.
You can apply for reimbursement of expenses related to, among other things:
- Illness, injury, treatment, and medication
- Travel compensation or replacement trip
- Cancellation before departure
- Travel delay
- Baggage delay
- Lost or damaged baggage
- Trip interruption due to illness
- Rental car excess
What type of trip were you on?
PRIVATE TRIP
The phone line is open Monday to Friday between 09:00–11:00 & 13:00–15:00.
BUSINESS TRIP
The phone line is open Monday to Friday between 09:00–11:00 & 13:00–15:00.
FAQ
What to do if I turn ill on the day I was about to travel?
You have to contact your travel agent, the airline company and hotel or landlord as fast as possible if you have to cancel a journey because of illness. Contact your doctor to provide documentation of your illness immediately after the cancellation.
For how long is the cancellation insurance valid?
Your cancellation insurance is valid until the moment your journey begins. After this, you can’t make use of it.
What kind of documentation does the insurance company need from my doctor in case of cancellation?
Your illness or injury must be documented in a reasonable way. As a rule this means that your illness or disease requires treatment. This is why you must as soon as possible after an illness or an injury occurs contact your doctor to have the required documentation. Your doctor must complete a sick note which can be downloaded on this website. If you have been to the emergency room or at the doctor at the emergency service you can choose to send in the report from the emergency room or the doctor’s record as documentation. What is most important is that the diagnosis is clear and that the treatment received is documented.
When should I submit the claim at the latest?
An injury or illness must be reported to SOS International within three years. SOS International recommends that you report your injury or illness as fast as possible and preferably immediately after the injury. In this way you will be able to provide SOS International with all relevant information.
What do I do if my luggage disappears?
If your luggage is missing when you arrive by plane you must immediately contact the airline company. They will issue a PIR-report to search for your luggage. When you have the PIR-number you can report the case to SOS International.
When do I get reimbursed for delayed luggage?
As soon as you have received your own luggage you can send your receipts to SOS International. You can file a claim on our website. The sooner we receive your claim the sooner you will have your expenses covered.