SOS International works consistently to protect your personal data. We strive, among other things, to ensure that you are fully informed about and that you understand how we treat your personal data. In this privacy policy, you can read more about which personal data we typically collect in a case and what we use it for.
Personal data at SOS International is treated in accordance with the requirements of personal data legislation. In some cases, SOS International is data controller and in other cases - data processor on behalf of our customers who are often insurance companies. In both cases, we comply with regulatory requirements.
About phone call recordings
SOS International records phone conversations in some of its telephone lines. If you call to one of these lines, you will be informed of recording before the voice recording begins.
SOS International records phone conversations with various of purposes, and therefore we have different privacy notices for each service. Hence, the content in each privacy notice varies depending on the service provided to you or depending on your relationship with SOS International.
The links to the respective privacy notices can be found on the boxes below. In case you have been in contact with one of the divisions of SOS International that record phone calls on their telephone lines, the respective privacy notice will include a separate chapter concerning voice recording, including information on the purpose of voice recording, legal basis for voice recording, how long the recording is stored, your rights in connection with voice recording, etc.
If you do not want the recording to be used for educational purposes, let us know, and the voice recording will not be used for this purpose. Below you can find contact information to the department you have been in contact with and let us know that you do not wish that the voice recording is used for educational purposes:
