Compliance i SOS International
Hos SOS International er kvalitet, informasjonssikkerhet, databeskyttelse og samsvar noen av de viktigste parametrene for vår forretningsmessige suksess. Dette fokuset på samsvar, samt kvaliteten i vårt ledelsessystem, understrekes av våre tallrike akkrediteringer og sertifiseringer, herunder våre sertifiseringer i ISO27001 (informasjonssikkerhet), tillegget ISO27701 (personvern), og 9001 (kvalitetsledelse) samt i ISO14001 vedr. miljøledelse i vår tekniske divisjon.
SOS International er en av de få virksomhetene med denne spesielle kombinasjonen av ISO-sertifiseringer.
Vårt fokus på beskyttelse av personopplysninger og informasjonssikkerhet understøttes av diverse policyer og interne retningslinjer med tilhørende tiltak og initiativer.
Eksempler på tiltak vedr. informasjonssikkerhet og sertifiseringen i ISO27001 og ISO27701 er adgangskontroll til systemer og bygninger, nettverkssikkerhet, fortrolig behandling av personopplysninger osv. Arbeidet med generell kvalitetsledelse og sertifiseringen i ISO9001 består bl.a. i prosessoptimering av interne rutiner og risikostyring. Vår interne revisjonsfunksjon understøtter den løpende forbedringen av kvalitetsarbeidet.
Bærekraft
SOS International jobber aktivt med bærekraft, noe som skaper en positiv effekt for våre kunder, ansatte og andre interessenter.
Våre bærekraftsrapporter er en del av ledelsens evaluering i selskapets årsrapporter.
Hos SOS International er kvalitet, informasjonssikkerhet, databeskyttelse og samsvar noen av de viktigste parametrene for vår forretningsmessige suksess
Company Code of Conduct
To achieve our vision –
We want to be perceived as the most trusted assistance partner
– we must be committed to the highest ethical standards of business conduct.
Our Code of Conduct (the "Code") describes the compliance and ethical principles that guide our company, our employees and the interactions we have with our stakeholders. Our Code ensures that our values are reflected in our daily work and that we enhance the transparency of our activities for all stakeholder groups. Our Code reflects the business conduct that our customers will expect in the market that we operate in. It directs business practices as outlined by our corporate compliance programme and highlights potential areas of risk and conflict, prescribing guidelines of conduct for these areas.
In addition to this Code, SOS International will comply with all applicable laws, conventions and regulations.
The Code governs the business conduct of SOS International and every SOS International employee including the Directors Board, managers and each individual staff member (“employees”). When SOS International engages with outside business partners such as vendors or other service providers, they must adhere to this Code or a supplier code of conduct based on the principles of this Code.
All employees of SOS International are expected to adhere to and act according to the principles enclosed in this Code.
Non-compliance with this Code, company policies, laws, conventions and regulations and/or contractual obligations may not only have potential legal and regulatory consequences, but may also compromise SOS International's reputation. Unethical or illegal acts can never be justified. Violation of the Code may result in disciplinary actions and further employment law consequences, e.g. in the form of warning, employment termination or summary dismissal.
Compliance concerns and suspected violation of our Code can be reported to GroupGRC@sos.eu.
nspired by the ten general principles contained in the UN Global Compact our Code includes principles regarding respect for the environment, anti-corruption and universally recognised principles on human rights, including labour rights.
HUMAN RIGHTS INCLUDING LABOUR RIGHTS
SOS International is committed to respect human rights as recognised by the applicable laws, conventions and labour standards. SOS International employees shall abstain from any involvement in breaching human rights and if relevant promote human rights when working in countries where respecting human rights is not self-evident. The following standards demand respect for all individuals and consideration of the interests of all of those affected by and involved in our business
In all of our operations we
- Condemn the use of forced labour and exploitative child labour
- Comply with applicable laws, conventions, agreements and generally used industry standards on compensation and working hours
- Respect employees' lawful freedom of association and the right to collective bargaining
- Provide equal opportunity for all employees and we do not discriminate at any level of the organisation on the basis of race, skin colour, gender, age, religion, beliefs, national, ethnic and/or social origin, disability, sexual orientation, political views or any other legally protected characteristic
- Pay workers a fair wage and uphold work hours and paid holiday leave according to national legislation and industry standards generally used
- Provide a safe and healthy work environment. All employees shall have actual influence in matters concerning Environment, Health and Safety (EHS) and we encourage our employees to actively contribute to the development of the EHS culture in SOS International
ENVIRONMENT
SOS International is committed to enhancing sustainable development and our employees are expected to support and act according to our environmental strategy.
In all our operations, we strive to improve SOS International's carbon footprint by, e.g.:
- Buying eco-friendly equipment and products
- Reducing waste and the use of water
- Limiting travel for the purpose of meetings and prioritising usage of video conferences
- Promoting to our business partners, where relevant, the importance of considering the environment
- Considering the environmental impacts of our services and where relevant communicating them to our customers and business partners
ANTI-CORRUPTION
SOS International will not tolerate any form of, and will not engage in any form of, corruption or bribery for the purpose of influencing decision making in violation of law.
We expect our employees to
- Comply with applicable laws, conventions and regulations relating to anti-corruption and refrain from engaging in any form of bribery, corruption or extortion
- Refrain from offering or receiving any gifts, donations or sponsorships in order to make the recipient buy SOS International’s product or services
- To ensure that courtesies offered or provided by SOS International employees, such as gifts or entertainment, are properly reflected on our books and records
- Observe neutrality with regard to political parties and candidates for public office. Neither the names nor the assets of SOS International shall be used to promote the interests of political parties or candidates
- Abstain from deliberate or inadvertent involvement in money laundering which may be a reason for serious penalties for everyone involved. All financial transactions and payments must be authorised and recorded
Donations and sponsorships
We do not make any direct or indirect donations to political organisations, parties or individual politicians. We may occasionally grant donations and sponsorships to support a good cause and promote the knowledge of SOS International. Sponsoring and donations must not be used to circumvent the rules of this Code. All sponsorships are granted in a transparent manner and in accordance with our sponsorship policy.
Conducting fair business practices and maintaining respectful customer relations is an essential part of the way we do business. We do not tolerate any dishonest behaviour and seek to always act with dignity and integrity.
CORRECT INFORMATION, ACCOUNTING AND REPORTING
We make decisions based on information recorded at every level of SOS International. We must record all information honestly and accurately. This includes, but is not limited to, expenses, revenues, case data and any other corporate information. All financial transactions and payments must be authorized and recorded.
SOS International business information will be communicated accurately and fully, both internally and externally. All accounting information must be correct, registered and reproduced in accordance with laws, conventions and regulations. Strict compliance with corporate accounting methods is required, as is cooperation with internal and external auditors.
Any intentional act that results in a material misstatement in financial statements will be treated as fraud.
FAIR COMPETITION
SOS International believes that customers and society as a whole benefit from fair, free and open markets. We do not make agreements with competitors to fix prices or otherwise restrain free trade.
CONFLICTS OF INTEREST
We have a responsibility to make decisions strictly on the basis of SOS International’s best interests. Business decisions and the provision of services may never be influenced by personal concerns and personal relations of our employees.
The key to addressing conflicts of interest is full disclosure. Employees have the responsibility to disclose any potential conflict of interest to SOS International.
USE OF SUBSTANCES
Use of illegal drugs, alcohol abuse and the misuse of legal drugs create serious health and safety risks in the workplace. The possession, sale or use of illegal drugs or being under the influence of such drugs, on company time or property, or at company-sponsored events, is prohibited. Similarly, impairment from alcohol when conducting company business is also prohibited. It is important that cases regarding drug and alcohol abuse be brought to management’s attention immediately.
COMMUNICATION
SOS International is committed to providing accurate and trustworthy information to the media and the public. To ensure consistent communication and compliance with SOS International’s policies, employees are prohibited from making statements to the media regarding or on behalf of SOS International unless in accordance with SOS International’s communication policy or approval has been granted by the manager of the communications department. If employees are contacted by the media they should kindly forward the request to the manager of the communications department.
CONFIDENTIALITY
Information is an important company asset which must be carefully protected. Handling sensitive information including company, customer and health information is part of our core business and all employees are obliged to keep sensitive information confidential.
- All employees are required to accept obligations of strict confidentiality during and after their employment with SOS International. This also includes substitutes, consultants, service personnel and visitors
- We take all reasonable precautions to ensure that we do not disclose confidential information, including confidential information belonging to our customers, to any third party without a valid business purpose and proper authorisation
- Employees shall protect SOS International’s intellectual property rights including trade secrets. Employees shall not unlawfully use or acquire trade secrets and other confidential and proprietary information of other companies
Information technology (IT) has become a strategic and competitive factor at SOS International while involving a large number of risks at the same time. This primarily includes impairment of data processing as a result of malicious programs (viruses), loss of data due to program errors or data disclosure and misuse (e.g. due to hackers). In order to ensure information security and proper safeguarding of personal data all employees shall adhere to our personal data policy and IT policies.
In terms of questions in regard to this Code please contact:
GroupGRC@sos.eu
SOS International
Nitivej 6
2000 Frederiksberg
Denmark
This document is valid, approved and requires full adherence from 1 May 2016.
Supplier Code of Conduct
SOS International is committed to economic, environmental and socially
sustainable development. This forms the basis of our approach to corporate social responsibility and our way of conducting our business with high integrity and ethical standards.
This Supplier Code of Conduct (the “Code”) is inspired by the ten general principles contained in the UN Global Compact. It includes respect for the environment, anti-corruption and universally recognised principles on human rights, including labour rights. SOS International wants to uphold this Code and the related instructions in a spirit of constructive dialogue and in partnership with our suppliers for the mutual benefit of both parties.
This Code governs the business relationship between SOS International and our suppliers regarding the themes corporate social responsibility and business ethics.
As a condition for doing business with SOS International, we require our suppliers to comply with the Code and its Appendices. In addition, suppliers shall ensure that their sub-contractors also comply with the provisions of the Code and its Appendices.
The provisions in this Code are minimum requirements to suppliers. In addition to meeting the minimum requirements in this Code, suppliers must comply with all applicable local laws and regulations. If there are differences between the provisions of the Code and applicable laws or regulations, suppliers shall adhere to the higher requirements.
The supplier shall at SOS International’s request provide sufficient information for SOS International to ensure that the supplier is compliant with the Code and
its Appendices. Such information may be disclosed to SOS International’s customers if relevant.
If this Code or its Appendices is not complied with, the supplier shall inform SOS International immediately and prepare an action plan to remedy the non-compliance.
SOS International reserves the right to consider any non-compliance by suppliers or sub-suppliers a material breach of the agreement between SOS International and the supplier.
Suppliers are expected to support the protection of internationally recognised human rights, including labour rights, as stated in the UN International Bill of Human Rights and the UN International Labour Organisation’s Declaration on Fundamental Principles and Rights at Work.
As a minimum, SOS International expects our suppliers to:
- Condemn the use of forced labour and exploitative child labour
- Comply with applicable laws, agreements and industry standards on compensation and working hours
- Respect employees’ lawful freedom of association and the right to collective bargaining
- Provide equal opportunity for all employees and not discriminate at any level of the organisation on the basis of ethnicity, gender, age, religious beliefs, social origin, disability, sexual orientation, gender identity or any other legally protected characteristic
- Provide a safe and healthy work environment
Suppliers must manage all significant potential and actual impacts on the environment and climate.
As a minimum, SOS International expects our suppliers to:
- Identify aspects of the supplier’s activities, products and services that have or may have significant impact on the environment
- Ensure legal compliance with applicable law or regulation relevant to the environmental impacts of the supplier’s activities, products and services
- Establish environmental objectives and targets relevant to the law and significant environmental affairs, and develop action plans to achieve the stated objectives and targets
- Ensure that activities related to the environment are conducted under specified conditions and continually monitored
- Ensure that any person performing tasks which have the potential to cause significant environmental impact is competent and has the proper education, training and experience to overcome the potential risk
SOS International will not tolerate any form of, and will not engage in any form of, corruption or bribery. Suppliers are required to work systematically and continually against corruption or other improper business practices.
As a minimum, SOS International requires our suppliers to:
- Comply with applicable laws and regulations relating to financial crimes, anti-corruption and refrain from engaging in any form of bribery, corruption or extortion
- Abstain from deliberate or inadvertent involvement in money laundering
- Establish and have in place adequate policies and processes to counter corrupt practices
- Refrain from offering disproportionate donations, funding, excessive gifts and extravagant entertainment and similar improper advantages to government officials, SOS International employees, agents, representatives of other business partners etc. Courtesies must be properly reflected as such in the supplier’s books or records
- Generally refrain from offering, promising or making facilitation payments
- Refrain from using the name or assets of SOS International to promote the interests of political parties or candidates
- Avoid conflict of interests and always make decisions without regard to personal concerns that could impair, or be perceived to impair, the supplier’s business judgment. Disclose conflict of interests if they occur
Suppliers are expected to adopt fair and respectful business practices towards all of its business relations.
As a minimum, SOS International expects our suppliers to:
- Provide and record all information honestly and accurately, including but not limited to expenses, revenues, data and any other corporate information. Compliance with applicable accounting methods is required, as is cooperation with internal and external auditors
- Safeguard any confidential information and personal data. Respect and protect the individual’s right to privacy by adhering to the agreement with SOS International and the Code of Conduct for the processing of Personal Data (for instructions, please see Appendix 1)
- Abstain from fixing prices or otherwise restraining trade
- Refrain from using illegal drugs, abuse alcohol or misuse legal drugs when conducting business with or on behalf of SOS International
- Make no public statements on behalf of SOS International. Always forward any requests from the media regarding SOS International to our Communications Department
Questions and observations including required reporting relating to this Code shall be directed to SOS International at:
Compliance@sos.eu
SOS International
Nitivej 6
2000 Frederiksberg
Denmark
Miljøpolicy
Mobility Division: Hensikten med og omfanget av disse retningslinjene er å sikre at SOS International hele tiden bestreber seg på å forbedre virksomhetens miljøstyringssystem og totale miljøytelse for SOS International's Mobility Division. Miljøstyringssystemets omfang er derfor tilpasset alle aktiviteter og interessenter (både internt og eksternt) når det gjelder SOS International's bilbergingstjenester.
Vi hjelper bileiere over telefon
På våre nordiske alarmsentraler for veihjelp støtter og hjelper vi bileiere over telefon, for eksempel hvis en lampe lyser på bilens instrumentpanel eller rattlåsen ikke fungerer. Når vi hjelper over telefon bidrar vi til en tidsbesparende og praktisk kundereise fordi bileieren kan kjøre videre i sin egen bil.
Telefonhjelp er også klimavennlig, og vi unngår CO2-utslipp når vi ikke må sende ut en bergingsbil. I 2021 hjalp vår nordiske veihjelpvirksomhet sluttbrukere over telefon i så stor grad at vi sparte like mye CO2 som en bergingsbil som kjørte rundt jorden mer enn 51 ganger ville sluppet ut.
System for varsling
Vårt formål er å hjelpe mennesker i kritiske situasjoner. Innen sikkerhet, tillit og ærlighet har vi nulltoleranse i SOS International. Vi er proaktive når det gjelder håndtering av rettigheter og etterlevelse av lover og regler.
Dersom det oppstår noe som strider mot våre forpliktelser, ber vi deg om å varsle om dette via våre vanlige kommunikasjonskanaler eller vårt system for varsling. Velger du vårt system for varsling blir du henvist til en plattform utenfor SOS International for å sikre full konfidensialitet.
Dataetikk i SOS International
SOS International er forpliktet til å håndtere data på en etisk måte for å sikre at enkeltpersoner og forretningsforbindelser ikke skades, og at sensitiv informasjon holdes konfidensiell.
Således tar SOS International ansvaret for å håndtere data på alvor, både personopplysninger så vel som annen forretningsrelevant informasjon, inkludert aggregerte og statistiske data.
Vår dataetiske policy er en videreføring av vårt fokus på å beskytte personopplysninger og informasjonssikkerhet, som allerede er vektlagt av våre ISO-sertifiseringer, ulike retningslinjer og interne instruksjoner med tilhørende handlinger og initiativer.
Erklæring om bruk av informasjonskapsler (cookies)
SOS International og SOS Dansk Autohjælp samler inn informasjon om ditt besøk på vår nettside og all aktivitet knyttet til dette.
Nettstedene eies og administreres av SOS International og SOS Dansk Autohjælp.
SOS International A/S
Nitivej 6, 2000 Frederiksberg
Email: sos@sos.eu
Telefon: +45 7010 5055
CVR-nummer: 17013718
SOS International DK A/S
Olof Palmes Alle 18, 8200 Aarhus N
Email: aarhus@sos.eu
Telefon: + 45 7010 8092
CVR-nummer: 17738739
Informasjonskapsler er små tekstfiler som nettsteder plasserer på datamaskiner og mobile enheter til de som besøker disse nettstedene.
Disse filene blir deretter lest av nettstedet hver gang du kommer tilbake til nettstedet.
Tekstfilene lar et nettsted huske enheten din og hva slags interaksjon du har hatt med nettstedet, noe som er nyttig for en rekke forskjellige formål.
Vi bruker informasjonskapsler for å tilpasse og personalisere innholdet og annonsene våre, og for å analysere trafikken vår. Vi deler også informasjon om din bruk av nettstedet vårt med våre partnere på annonser, analyser og sosiale medier. Våre samarbeidspartnere kan kombinere disse dataene med annen informasjon du har tilgjengeliggjort for dem eller som de har samlet inn fra din bruk av deres tjenester.
SOS International kan lagre informasjonskapsler på enheten din hvis de er helt nødvendige for å sikre leveringen av tjenesten du eksplisitt har bedt om å bruke. For alle andre typer informasjonskapsler må vi innhente ditt samtykke.
Du kan når som helst endre eller trekke ditt samtykke fra erklæringen om informasjonskapsler. Klikk på det røde cookie-ikonet nederst i venstre hjørne for å endre eller trekke tilbake ditt samtykke.
For mer informasjon om SOS International, hvordan du kontakter oss og hvordan vi behandler personopplysninger, se vår personvernerklæring.
En informasjonskapsel kan alltid slettes eller endres.
Dette gjøres ved å klikke på det røde cookie-ikonet nederst i venstre hjørne for å endre eller slette endringen av informasjonskapsler.
Den eneste informasjonskapselen som ikke kan slettes, er informasjonskapslene som er strengt nødvendige for SOS International for å sikre levering av tjenester på SOS International sin nettside. Disse kalles “Nødvendige” informasjonskapsler, og du kan finne mer informasjon om disse nedenfor.
For å se en beskrivelse av alle informasjonskapsler som SOS International kan bruke og hvilke formål vi bruker informasjonskapslene til, klikk på det røde cookie-ikonet nederst i venstre hjørne og velg "vis detaljer".
Hvis du har kommentarer eller spørsmål angående SOS International sin erklæring om bruk av informasjonskapsler eller SOS International sin bruk av informasjonskapsler, kan du kontakte SOS International via e-post.
Policy for behandling av personopplysninger
SOS International jobber konsekvent med å sikre beskyttelsen av dine personopplysninger. Vi jobber bl.a. med å sikre at du er fullt ut informert om og innforstått med hvordan vi behandler dine personopplysninger. I denne personvernpolicyen kan du lese mer om hvilke personopplysninger vi normalt samler inn i en sak og hva vi bruker dem til.
Personopplysninger hos SOS International blir behandlet i overensstemmelse med kravene i persondatalovgivningen. SOS International er i noen tilfeller dataansvarlig og i andre tilfeller databehandler på vegne av våre kunder, som ofte er forsikringsselskaper. I begge tilfeller overholder vi kravene i loven.
Om opptak av telefonsamtaler
På noen av SOS Internationals telefonlinjer opptas telefonsamtaler. Hvis du ringer til en av disse telefonlinjene vil du bli orientert om opptaket før det startes.
SOS International behandler mange typer av persondata til forskjellige formål og har derfor forskjellige privatlivspolitikker hvis innhold henger sammen med den servicen du har mottatt, eller ditt forhold til SOS International.
I feltene nedenfor kan du finne lenker til de respektive privatlivspolitikkene. Har du vært i kontakt med en del av SOS International hvor samtaler på visse telefonlinjer opptas, vil privatlivspolitikken inneholde et særskilt avsnitt med informasjon om telefonopptakene, inklusiv til hvilket formål de opptas, rettsgrunnlaget for opptaket, hvor lenge de oppbevares, dine rettigheter knyttet til opptakene, m.m.
SOS International henter inn og behandler en rekke opplysninger om deg når vi behandler dine saker og henvendelser. Formålet med behandlingen av dine opplysninger er å yte assistanse til deg under din reiseforsikring i forbindelse med medisinsk behandling i utlandet, hjemtransport mv.
Behandling av personopplysninger i SOS International (Travelcare)
SOS Veihjelp henter inn og behandler en rekke opplysninger om deg når vi behandler dine saker og henvendelser. Formålet med behandlingen av opplysninger om deg er å gi deg veihjelpsassistanse i henhold til din avtale om veihjelp.
SOS International henter inn og behandler en rekke opplysninger om deg når vi behandler dine saker og henvendelser. Formålet med behandlingen av opplysninger om deg er å gi deg råd og/eller helsetjenester i forbindelse med din forsikring/avtale.
Behandling av personopplysninger i SOS International (Healthcare)
SOS International samler inn og behandler informasjon om deg når du er kunde hos oss, om du er leverandør som utfører arbeid på våre vegne, eller hvis du på andre måter er i kontakt med/besøker SOS International-lokasjoner.
Hensikten med å behandle informasjon om deg er blant annet for å kunne håndtere våre felles interesser, opprettholde et godt partnerskap og sikre den fysiske sikkerheten på SOS International lokasjoner.
Privacy notification – SOS International (Customers, Suppliers and other)
(på engelsk).